Refund policy

Refund & Return Policy

At Little Dashes and Dots, we are committed to providing high-quality, educational products that support your child’s development. If you are not completely satisfied with your purchase, we’re here to help.

15-Day Return Policy

We offer a 15-day return policy from the date you receive your order. If 15 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Defective Items & Manufacturing Issues

Montessori Toys: Our Montessori toys are designed to be safe, durable, and developmentally appropriate. If a Montessori toy arrives with a manufacturing defect (such as loose parts, cracks, paint defects, or faulty assembly), please contact us within 48 hours of delivery. Once verified, we will offer a full refund at no additional cost, including return shipping if applicable.

Normal wear and tear, damage caused by misuse, or damage occurring after use are not considered manufacturing defects.

Other Items: For non-toy items (including accessories, learning materials, or other products), manufacturing defects or quality issues must also be reported within 48 hours of delivery. After review, we may offer a store credit, or refund, depending on item availability and the nature of the issue.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are non-refundable:

  • Used or damaged toys

  • Items marked as Final Sale or Clearance

  • Gift cards

  • Items returned without original packaging

If a product arrives defective or damaged, please contact us within 48 hours of delivery with photos so we can assist you according to the defect guidelines above.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment

  • Refunds may take 5–10 business days to appear, depending on your payment provider

Please note:

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

How to Start a Return

To initiate a return, please email us at andre@littledashesanddots.com with:

  • Your order number

  • Reason for return

  • Photos (if applicable)

Returns sent without prior authorization may not be accepted.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or credit card account again

  2. Contact your payment provider

  3. Reach out to us at andre@littledashesanddots.com if the issue persists

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 Email: andre@littledashesanddots.com

🌐 Website: www.ldashesanddots.com